May 7, 2010

Within the last couple of weeks we have run into a problem delivering Twitter RSS feed subscriptions to our customers reliably. Many people are receiving updates just fine and others are not. Without getting too technical, the reason this is happening is because Feed My Inbox now checks so many Twitter feeds for updates every hour that they eventually cut us off to keep from slowing down the service.

So what's the solution? Instead of checking Twitter accounts like a traditional RSS feed, we're going to process them differently. Feed My Inbox is now an approved Twitter 3rd party application. They will send us all kinds of information from their service in real-time and we will in turn send it out to you as an email based on your frequency settings.

Why it's great news for you

  1. Real-time Twitter updates are going to be nearly instantaneous. The only delay will be finding the subscriber in our system and sending out the email.
  2. Twitter provides us with lots more information than the normal RSS feeds, so we're designing a special template that takes full advantage of everything included in a user's twitter stream and making it look pretty.
  3. You don't have to do anything. All your Twitter subscriptions will be moved over automatically.

We're really excited about taking Twitter email notifications to the next level. This will most likely be released within a couple of weeks and we'll post here on the blog when it is.

If you've been having Twitter email subscription issues don't hesitate to give us a shout and we'll make it right. Thanks so much!

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